Call Centre Supervisor is urgently required for our Essex based client.

You will have extensive knowledge of supervising call centre/customer service agents in a busy call centre environment.

Managing a team of 15 staff you will be responsible for developing and maintaining the customer service standards set by all operatives and  ensuring that SLA’s / KPI’s are being met and exceeded. 

Hours of work are 9am – 6pm Monday to Friday,  however flexibility in hours is essential to help cover busy periods.  

You must be a personable, presentable, professional manager for this position.

Knowledge of supervising, managing staff in a call centre environment essential.

You must be available to attend an assessment day on 28/11 to apply for this role.

We are committed to promoting equal opportunity to people of all ages in the workplace and operates as both an employment agency and employment business